Training Overview

 Communicate effectively in any situation

Duration of the training:
ManagersExecutivessales teamAssistantsHospitality staff
  • Theoretical training
  • Practical case
  • Roleplaying games
Communicate effectively
  • Use approppriate verbal and nonverbal language
  • Carefully thwart communication traps: filters, omission, interpretation
  • Listen actively
  • Question Wisely
  • Reformulate effectively
  • Understand the different communication profiles
  • Identify one's own profile
  • Adapt to one's interlocutors profiles
  • Adaptation: ​​A key to success !
  • Analyze one's position : solicitor or solicited
  • Determine the purpose of the exchange
  • Identify the expectations of one's interlocutor
  • Develop an appropriate strategy
  • Reason to convince one's interlocutor
  • Choosing one's words
  • Arguing wisely
  • Anticipate difficult situations ... and go over them
  • Identify and analyze difficult situations
  • Prevent conflict
  • Restart a constructive dynamic: the words and attitudes
  • Formulate a disagreement in a nonconflictual manner
  • Express nonaggressive critics
  • Establish a Relationship of respect and trust with one's interlocutor
  •    Identify one's communication profile  Convince and get someone to adhere   Be assertive in communicative situations